Can I Return Buzzy?
Yes
To be eligible for a return, your item must be in the same condition that you received it, and in the original packaging, including all components. Returns that adhere to our Return Policy will be refunded the purchase price (minus shipping). If your purchase does not meet your expectations (for any reason), return your item(s) within 30 days of purchase for a refund.
For issues with workmanship, shipping, or construction, we will issue a prepaid return shipping label and we will replace the item or refund the purchase price less shipping upon receipt. Once a refund is issued, funds can take up to 30 business days to return to the original payment method. If you have questions or concerns, please contact us at support@paincarelabs.com.
For orders submitted through Purchase Orders: Please send an email to support@paincarelabs.com to initiate your return.
For orders submitted through our Website: Please access our self-service return portal at https://shop.paincarelabs.com/a/returns with your order number for a return authorization. This information will be provided in your original order confirmation link. Please allow 7 working days for your refund to be processed.
For orders submitted through Amazon.com: If you are still within the eligible return window with Amazon, please contact them directly.
For orders that have not yet shipped: To cancel an order that has not shipped, follow the same instructions as for filing a return. Note, in order for you order to arrive in a timely manner, the cancellation window is very small.
For returning or refunding incomplete orders: Contact support@paincarelabs.com with your order number from the confirmation email, detailing which items were included in the shipment and which ones were missing. We will respond as soon as we can to make your order whole.
*For Hospitals and Healthcare Organizations: Returned products or PO changes or cancellations after 24 hours will incur a 20% restocking fee.